Delivery & Return

How can I place an order?

Ordering has never been simpler than on canadapter.com. Take advantage of our extensive cross-reference database of over 18,900 different model descriptions to find the exact battery or adapter that you are looking for. Simply add the items to your shopping cart as you browse for everything you need and click on the checkout button at any time to begin the order process.

What is the checkout process?

Once you've selected all the items you wish to buy and they are all listed in your shopping cart, you need to check out the items and pay for the goods. Just like any grocery store or retail store, you must proceed to the checkout counter to pay for the items. After the items are checked out, you simply pay the total amount and we will ship you the items.

When will my product be shipped?

Here at canadapter.com, we use the latest technologies in resource planning to make sure we keep adequate stock on all our products. All in-stock orders will be shipped either the same day or the next business day. In the event that your product is out of stock, we will inform you of a possible delivery date which should be no longer than 2 weeks from your date of purchase.

Can I make changes to my order?

If you have not made payment for your order you can easily hit the back button on the bottom (not the back button on your browser) to return to the shopping cart page and make changes to your order. If you have already completed the transaction and made a payment, please call our customer service line and a representative will help you cancel the order so that you may go back online and create the order with all the changes you would like to make. Please see the following question to find out the stipulations with canceling an order.

Can I cancel my order?

We will only cancel the order if the item has not been packed or shipped. Please send an email to our customer service and a representative will check the internal status of your order. Once it is packed you are responsible for all the shipping charges to send the item(s) to you and the shipping charges to send the item(s) back to us.

Pricing and Availability Notes

Prices are listed on our Website and are subject to change without notice. Prices for certain government, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties. Payment is due before shipment unless credit terms have been arranged in advance with our credit department. In such a case, payment terms shall be as set forth in the credit agreement.

canadapter.com cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. canadapter.com does not warrant that the content of the Website including, without limitation, product descriptions, cross-referencing or photographs, is accurate or complete.

canadapter.com reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, and promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.

The advertisements on the Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. All prices and other amounts appearing on the Website are quoted in CAD.

Order Acceptance Policy

Orders are not binding upon us until accepted by us. Terms of payment are within our sole discretion. Invoices are due and payable within the time period specified on the invoice, measured from the date of invoice. We may invoice parts of an order separately. The customer is responsible for and will indemnify and hold canadapter.com harmless from, any applicable sales, use or other taxes or federal, state or local fees or assessments associated with the order. The customer must claim any exemption from such taxes, fees or assessments at the time of purchase and provide the necessary supporting documentation. Any sales, use or other applicable tax or fees or assessments are based on the location to which the order is shipped. In the event of a payment default, the Customer will be responsible for all of our costs of collection, including court costs, filing fees, and attorney's fees.

All items are shipped via USPS, UPS or FedEx.

● Worldwide delivery is available.

● We'll send out your order in one day. We have business contractors with UPS, FedEx, USPS and DHL. We'll proceed with every single order promptly.

● Delivery time -- within Canada is usually 8 to 20 business days, however in rare cases it could take 5 to 15 business days!

● No combined shipping discount offered unless you contact our Customer Service to acquire one

● The tracking number and tracking link will be emailed to you within 1-2 days once your order is shipped out.

● If your package is lost during transition, please contact our Customer Service ASAP.

● Pick-up service is available but you must call our customer reps before it's shipped out!

● We proudly offer Standard shipping to Military addresses! Please note that due to carrier size restrictions not all items are available for shipment. If an item you have selected is not eligible a message will be displayed during checkout.

● We can ship to PO Boxes, please remember to choose USPS as Shipping Method